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Issue 4

How are your nerves?
Everyone’s talking about the downturn, but amongst our clients there’s a real mixture: many are finding it tough but more than one is reporting ‘best year ever’.

What everyone does have in common is a real sense of change in the operating environment – and it’s very human for change to breed anxiety. How can you use this to your advantage? How you manage now shapes the culture of the future. In this Newsletter we offer ideas on how to work with your people to be stronger for the eventual upturn.

We also offer an article on how to work effectively with partner organisations. Even as resources are being rationalised this topic is getting renewed emphasis as the regrettable death of Baby P comes back under the spotlight.

 

     

Investing in the future

A new industry is emerging on ‘how to survive the downturn’. The focus is on cost cutting, sharing the pain with suppliers and customers, battening down the hatches, taking fewer risks. But surely these actions are synonymous with creating smaller, less confident and less flexible organisations?

Of course, for many organisations taking drastic action – downsizing, stopping car production until May, merging with a competing bank – is unavoidable. But what might you be doing at the same time to get the best out of yourself and your people right now, and in preparation for the upturn?

balance

Keeping your talent creative and productive is at the heart of doing well now and gaining ground ahead of the upturn. The key is to maintain a positive climate in which your people feel supported even whilst tough decisions are being made. One of our team worked with PwC in the last downturn. At that time PwC focused on two things: people and brand. Leading humanely led everyone to feel valued – even those who had to leave the organisation did so with their heads held high. PwC rose to be the number 1 recruitment choice for graduates and goodwill amongst those who left was reflected in them choosing PWC as their supplier as the economy recovered, read more »

So how can you actually gain advantage during the downturn?

Firstly, the complete leadership and management group needs to create a shared vision of the long term future. Living the values and respecting everyone in the organisation form the central canvas on which leaders at all levels need to concentrate. But there are other, specific things you can be doing, no matter what your level in your organisation…

But there are other, specific things you can be doing, no matter what your level in your organisation: specific ideas are offered by this link.

Keeping a mature balance between short term expediency and long term opportunity will leave you stronger than others to take advantage of the coming upturn. Creating a long-term focus need not be complicated. At a management forum we were facilitating the company’s leader came one day to address the group. He said ‘I love downturns: weak competitors will fail whilst we’re well organised and positive. At the upturn we’ll emerge much stronger than them as a result’. This visibly buoyed the management who were abuzz with a new confidence as they left the event.

Please give us a call if you’d like to talk these ideas through or if you’d like us to be your guides through transition.

 

Inter-agency working

We read with sadness about the death of ‘baby P’ killed by his mother, her boyfriend and a male lodger. The media has had a field day casting around for someone to blame and Lord Laming will be writing yet another report. It reminded me of child killings going back over 30 years and the same things coming up again and again and in particular the need for the various agencies to work in partnership to avoid cases like this falling to be picked up appropriately.

Why is it so hard for agencies to work together? We wonder if a very real “fear of feeling” is dehumanising the child protection system and inhibiting the important work it does. Perhaps the context of child protection affects individual and collective emotional responses; and perhaps the systems and processes that are in place to ensure protection are actually leading to professionals hitting the targets but missing the point.

We don’t think practitioners need another voice telling them what to do. Rather, what is needed is a safe space in which agencies can think together and acknowledge and experience the complexity of the challenges they all face in a way that helps them find appropriate solutions together.

At Consultancy Works a number of us have a background in clinical work with children and families. We draw on family therapy models in our organisational consulting to help contain anxiety within individuals and teams. We are developing a process that aims to transform interagency working by taking a whole systems perspective. To our knowledge this has not been tried before. This is ambitious. But we need to keep it in perspective: the previous report by Lord Laming cost £3.8 million and a conservative estimate of costs at a local level on a high profile case is around £10 thousand pounds. Putting resources in for prevention seems sensible. We are very excited about the possibilities to make a difference and wanted to share our ideas with you.

We are at the start of our thinking and testing it out with key people across the agencies and Government Departments: please let us know what your thoughts are.

 


A problem shared…
we're putting together a creative, knowledge-sharing and networking event for HR and OD professionals centred on ‘Managing your Organisation’s Development in a Downturn’. Aimed principally at the private sector, it is free of charge and will be held in Canary Wharf in April. Please let us know if you’re interested.

We’re also proposing to create a virtual ‘knowledge sharing’ forum. Please share with us your thoughts and what you’ve learned and we’ll create a pool of reciprocal sharing across our network.

 

Oshry Workshop
33 participants from a wide cross-section of organisations enjoyed the autumn open Organisation Workshop led by Jane Speller and Hilary Rowland. We have since had inquiries about running ‘bespoke’ events for up to 55 participants from various organisations. We’re also offering ‘syndicated’ programmes – that is, bringing together a small number of organisations to share learning through an event of this sort. Please let us know if you think your organisation would like to join an initiative of this sort.

Photos

 

Corporate Responsibility
We took a lead role in Ethical Corporation’s November conference in Barcelona on the rapidly-developing field of Corporate Responsibility. Most corporations have moved from ‘CR’ being a nice ‘add-on’ to it being a central plank of corporate strategy but are finding implementation tough. Please contact Erica or Jane (at the address below) if you’d like more information.

Get in touch
Consultancy Works Limited.
Head Office,
9A Nether Edge Road, SHEFFIELD,
S7 1RU

Tel. 0114 258 5718
or Email us here

 
     
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